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Terms of Delivery and Ordering

Thank you for your order. ABL-Laatat is confirming your order in accordance with the offer and the enclosed order confirmation. Please review the information pertaining to your order carefully.

If you identify any errors in the information or need to make changes regarding the order, please contact us immediately. We advise you to familiarize yourself with the relevant instructions and guides on our website. We confirm all orders in accordance with the RYHT 2000 terms (corporate customers) and the general terms of contract for consumer trade (private customers). As regards quality classification, we comply with the SFS-EN standards.

Please note that any sample tiles provided by ABL-Laatat are indicative of the style and may differ from the delivered items in terms of shade, size, surface, or other properties. Please contact us if you have any questions regarding variability.

We are confirming the orders in accordance with RYHT 2000 (corporate customers) and the general terms and conditions of consumer contracts (consumers). We observe the SFS EN standards for the quality classification purposes. Please check the order confirmation, any required changes to the order confirmation shall be made immediately, no later than within 5 days. You will find the instructions at https://www.abl.fi/infopankki.

The prices include VAT 0% (VAT 24% applied to consumers). The prices are tied to the total amount of the order. We reserve the right to change/update prices at any stage of delivery if this is necessary due to changes in the total quantity, additional orders, changed market conditions or increased production, labour or raw material costs. Should the procurement costs of the materials included in the delivery increase, we may change the price of the materials in pro rata to the percentage of said cost increase.

Please verify the following sections of the order confirmation carefully:
• Prices and other terms correspond to the offer and/or agreements
• Invoicing and delivery addresses are correct
• Reference, order number, or brand is specified
• The sizes, colors, surfaces, edges, product codes, and quantities are correct
• Estimated time of delivery

When purchasing our products:

• Please note that if you have any complaints concerning the delivery, quantity, or
quality of the products, you should submit said complaint immediately or at the
latest within 5 days from reception of the items, and in each case before installation.
• The products are not eligible for a refund. Any installed product is considered to
have been accepted by the recipient.
• Any ordered items that have not been delivered or picked are invoiced.
• Ownership of any delivered items remains with the seller until the purchase price
has been paid in full.
• As the purchaser, you are responsible for the ordered quantities: remember to
calculate and order the required quantity of products taking into account waste and
spare tiles. Each manufacturing lot is unique, and thus any additional orders may
differ from the original lot in terms of color, surface, or size.
• Ceramic items are a natural product, which means that the sample tiles provided by
ABL-Laatat are indicative and may differ from the delivered lot.
• Corporate customers will be charged for the pallets used for the delivery.
• We aim to ensure that any subsequent deliveries and replacement deliveries for
incorrect deliveries are made as soon as possible using the regular transport
method.


Transport services: ABL-Laatat offers delivery through Schenker if the customer does not
have a dedicated transport service. Additional services subject to a fee offered by
Schenker include home delivery, Hiab offload, lift-gate delivery, scheduled delivery etc.
Further information on Schenker's delivery services can be found at: www.dbschenker.fi

 

Invoicing of ordered products for corporate customers: The ordered products will be
invoiced within one month of the delivery time agreed in advance unless otherwise agreed.
Storage costs: Where the delivery time is rescheduled to a later date, further storage
will be subject to a fee of €20/pallet (VAT 0%) for each week commencing, unless
otherwise agreed.

We wish to thank you for your request for a quotation. We offer our products for the undertaking in question in accordance with the RYHT 2000 terms (corporate customers) and the general terms of contract for consumer trade (private customers). For quality classification, we comply with the SFS EN standards.

Prices
VAT 0% (consumer customers VAT 24%), prices tied to the offered quantities. We reserve the right to change prices if necessary in the event of a change in the total quantity, for additional orders, due to changed market conditions or increased costs.

Quantity calculation
The purchaser is responsible for the ordered quantity. Waste and spare tiles must be taken into account in the order quantity.

Returns
Non-defective items are not accepted as returns.

Terms of delivery
NOL – Free pick up from our warehouse in Helsinki.

Transport services
Delivery by Schenker, where the freight charges are based on the delivery. Additional services offered by Schenker include home delivery, Hiab offload, liftgate delivery, scheduled delivery etc. Further information about Schenker's terms of transport.

Small delivery surcharge
Shipments below 50 euros are subject to a surcharge for small deliveries in the amount of €8/delivery (VAT 0%).

Ownership
The items remain the property of the seller until the purchase price has been paid in full.

Delivery time
A more accurate delivery time estimate is confirmed during the ordering process.

Validity
Two (2) months from the offer date.

Term of payment and invoicing
According to agreement and ABL's terms of delivery.

Late payment interest
10.5%

Pallet fee
€16/Euro-pallet, other special pallets priced differently in the offer.

Invoicing of other than stock products
The ordered products will be invoiced within one month of the delivery time agreed in advance unless otherwise agreed (corporate customers).

Storage costs
Where the delivery time is rescheduled to a later date, further storage will be subject to a fee of €20/pallet (VAT 0%) for each week commencing, unless otherwise agreed.

Postdeliveries/rectification of incorrect deliveries
Any deliveries to the customer will be made as soon as possible using the normal delivery methods.

Further information is available on our website. We advise you to familiarize yourself with the necessary instructions and guides before making a purchase.

The delivery terms supplement the terms of contract enclosed with the offer and the order confirmation.
Within its activities, ABL-Laatat applies the RYHT 2000 terms (corporate customers) and the general terms of
contract for consumer trade (private customers). For quality classification, we comply with the SFS EN standards.

Inspection obligation of the Purchaser/Recipient/Fitter:

1. Acceptance inspection of items delivered / picked up and possible damage during transport
• Verify that the products and quantities correspond to the order
• Make a note of any deviations or damage during transport to the consignment note.
• The transport operator must acknowledge and sign the note made to the consignment note. If the notes are not acknowledged, you will forfeit your right to lodge a complaint.
• Notify the sales team of ABL-Laatat immediately of any deviations or damage.

2.Inspection of the items before installation

• Check each product to ensure that the packaging labels match each other and the information included in the delivery note
• Check that each item is undamaged
• Please note that any complaints concerning the delivery, quantity, and quality of the items must be submitted immediately or at the latest within 7 days of reception, and in each case before installation of the tiles/products. If you fail to give notice of the defects, you will forfeit your right to lodge a complaint.
• provide the consignment note and a written explanation (preferably with photos) of the subject of your complaint to ABL-Laatat.
• Ensure that the damaged items are stored safely until the damage has been inspected or other arrangements are made
• Items cannot be disposed of without the consent of ABL-Laatat.
• Any installed product is considered to have been accepted by the recipient.

3. Inspecting the items during installation

• The fitter must inspect the product and immediately give notice of any defects they observe
• Tiling work comprises quality control and screening of the materials as necessary throughout the work performance
• Further processing of any defective products must be discontinued. The work may only continue insofar as the product can be installed such that the result is free from defects.
• The attachment of any defective products is strictly prohibited
• The quantity of defective products must be estimated and proven on request and/or returned

4. Returns

Non-defective items are not accepted as returns (refer to the Consumer Protection Act).
• If ABL-Laatat has provided incorrect products, the returned items must be fit for sale, non-defective, and in unopened packaging.
• Any return or exchange of items must be agreed with the seller.

5. Defect in an installed product

• The preliminary examination will be carried out by the company in charge of the installation and the purchaser. The assessment and determination of the defect will be carried out based on the product-specific evaluation criteria.
• In assessing the defect, the aim is to determine the party or parties responsible for the complaint, after which claims will be allocated based on the assessment (for example, on the purchaser, the person who carried out the installation, the manufacturer of the adhesive, filler, or surface, or the end user).
• If the matter does not concern an incorrect installation, the seller or company in charge of the installation will notify the suppliers of the inspection obligation.

6. Liability for damages

• Liability for damages is determined in accordance with the agreement adhered to or alternatively the contractual principles.

General Instructions for Making a Complaint

Ceramic tiles

Any complaints concerning ceramic tile products must be made before the tiles are installed. An installed product is considered to have been accepted by the customer.

The flawlessness and accuracy of products must always be verified before installation. In the acceptance inspection, claims may only be made regarding such faults or defects that could not reasonably have been made during previous inspections. In order to be considered, the defect must be immediately apparent in an independent review carried out with the typical precision of final and guarantee inspections in construction. Defects that are only visible in a certain light or certain areas of the room, or visible only when pointed out or visible in another similar manner are not classified as defects in this sense.

The RYL/SisäRYL instructions, references to standards, and regulations must be taken into account during evaluation. Existing standards
determine the level of quality required for 1st selection products. Other selections are not subject to standard requirements, and instead their
aesthetic level of quality is determined by the factory. Fabricated shapes included in tile sets are generally considered products that fall outside
of the standards and are thus not subject to the same requirements as the basic tiles themselves.

The sorting of ceramic tiles according to the standards provides the following product specifications: At least 95% of the tiles must be free of any visible defect that would have an impact on the appearance of a more extensive tiled surface. In practice, this means that a 5% sorting error is possible. This means that the tile installer must monitor the tile quality during tiling – a defect in a tile may not necessarily mean that the tile is unusable, as the partial tiles are always required for tiling and the defect may be in a section of tile that is removed. Ceramic tiles are sorted lot-specifically into selections based on shade and size, which are indicated on the packaging. These factors should be taken into account while tiling and particularly during further tiling. In general, ceramic tiles and particularly tiles with multicolored product properties are recommended to be tiled such that different tile packages are mixed. The use of multiple colors in a tile, where a property of the product, is determined by the manufacturing plant and thus does not provide cause for a complaint.
Where using different color tiles on a single tiled surface or creating tiling patterns, the compatibility of sizes should be taken into account when placing the order based on possible size codes or other reliable means of comparison. The joints of ceramic tiles are determined on a case-by-case basis depending on the size of the tiles used, the manufacturing method, and the overall aesthetic. In determining the joint size, the impact of the size tolerance based
on the tile's manufacturing method must also be taken into account. Ceramic tiles also include tiles where the glazing properties include a Craquelure-type pattern of surface cracks (such as antique glaze). This property is thus not a defect or provide cause for a complaint.

The verification of product defects in the event of a complaint must be based on a sufficiently large sample to ensure that the extent of the defect can be accurately determined. For this reason, the minimum inspection quantity is one unopened product package. Presenting a single tile or tile section as basis for a complaint does not constitute sufficient evidence of a defect or its extent (cf. the principal rule).

ABL-Laatat has produced cleaning and maintenance instructions for each product category, which can be found on our website. Where a complaint concerns the cleanability of a tile, you must first check whether the provided material-specific instructions have been complied with.

General criteria used in the assessment of defects – Ceramic tiles

The assessment is based on the samples and quality criteria in accordance with the delivery agreement and the supplementary general quality
requirements for construction (SisäRYL 2000). Defects can be divided into three categories:

1. Defects that require urgent rectification are defects that excessively hinder the use of the facility/apartment, endanger housing safety, or cause damage to or deterioration of structures. Such defects and shortcomings will be rectified without delay.

2. Technical defects that are normally measurable differences in thickness, etc.). This means that the demonstration of the defect is based on facts provided in advance by the manufacturer of the products or in the form of the quality requirements concerning construction (for example, SisäRYL 2000).

3. Aesthetic defects are ultimately assessed subjectively by each individual viewer. Where necessary, a normative statement regarding the general level of quality from a goods inspector, who specializes in the field, can also be requested for such defects. The fundamental principle is that in order to be taken into account, the defect must be immediately apparent in an independent review, which is carried out with the typical precision of final and guarantee inspections in construction. This means an examination from a standing position perpendicular to the floor surface at a distance of 1.5 meters under typical natural or artificial light in the area.

Defects that are only visible in a certain light or certain areas of the room, or visible only when pointed out or visible in another similar manner are not classified as defects in this sense. Such lighting conditions where the source of light is behind the examined surface and placed at a very low angle should also be considered to differ from typical natural or artificial light. This comprises windows that extend near to the floor, for example. Particularly in the case of materials with shiny surfaces, the reflection of marks created during the application of adhesive or filler, seams, etc. cannot be completely eliminated. Other normal variations in the surface quality are also highlighted in such conditions.