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Terms of Delivery and Ordering

Thank you for your order. ABL-Laatat is confirming your order in accordance with the offer and the enclosed order confirmation. Please review the information pertaining to your order carefully.

If you identify any errors in the information or need to make changes regarding the order, please contact us immediately. We advise you to familiarize yourself with the relevant instructions and guides on our website. We confirm all orders in accordance with the RYHT 2000 terms (corporate customers) and the general terms of contract for consumer trade (private customers).

ABL-Laatat delivery terms complement the contract terms provided with the offer and order confirmation. The inspection obligation applies to the purchaser, recipient, and installer. ABL-Laatat adheres to the RYHT 2000 general terms (for business customers) and the general terms of consumer trade (for private customers).

As regards quality classification, we comply with the SFS-EN standards.

Please note that any sample tiles provided by ABL-Laatat are indicative of the style and may differ from the delivered items in terms of shade, size, surface, or other properties. Please contact us if you have any questions regarding variability.

We wish to thank you for your request for a quotation. We offer our products for the undertaking in question in accordance with the RYHT 2000 terms (corporate customers) and the general terms of contract for consumer trade (private customers). For quality classification, we comply with the SFS EN standards.

Prices
VAT 0% (consumer customers VAT 25,5%), prices tied to the offered quantities. We reserve the right to change prices if necessary in the event of a change in the total quantity, for additional orders, due to changed market conditions or increased costs.

Quantity calculation
The purchaser is responsible for the ordered quantity. Waste and spare tiles must be taken into account in the order quantity.

Returns
Non-defective items are not accepted as returns.

Terms of delivery
NOL – Free pick up from our warehouse in Helsinki.

Transport services
Delivery by Schenker, where the freight charges are based on the delivery. Additional services offered by Schenker include home delivery, Hiab offload, liftgate delivery, scheduled delivery etc. Further information about Schenker's terms of transport.

Small delivery surcharge
Shipments below 50 euros are subject to a surcharge for small deliveries in the amount of €8/delivery (VAT 0%).

Ownership
The items remain the property of the seller until the purchase price has been paid in full.

Delivery time
A more accurate delivery time estimate is confirmed during the ordering process. During factory production breaks in August and during the holiday period from Christmas to January, the delivery time for orders may be longer than usual.

Validity
Two (2) weeks from the offer date.

Term of payment and invoicing
According to agreement and ABL-Laatat terms of delivery.

Late payment interest
10.5%

Pallet fee
€16/Euro-pallet, other special pallets priced differently in the offer.

Invoicing of other than stock products
The ordered products will be invoiced within one month of the delivery time agreed in advance unless otherwise agreed (corporate customers).

Storage costs
Where the delivery time is rescheduled to a later date, further storage will be subject to a fee of €20/pallet (VAT 0%) for each week commencing, unless otherwise agreed.

Postdeliveries/rectification of incorrect deliveries
Any deliveries to the customer will be made as soon as possible using the normal delivery methods.

Further information is available on our website. We advise you to familiarize yourself with the necessary instructions and guides before making a purchase. https://www.abl.fi/infopankki 

We are confirming the orders in accordance with RYHT 2000 (corporate customers) and the general terms and conditions of consumer contracts (consumers). We observe the SFS EN standards for the quality classification purposes. Please check the order confirmation, any required changes to the order confirmation shall be made immediately, no later than within 5 days. You will find the instructions at https://www.abl.fi/infopankki.

The prices include VAT 0% (VAT 25,5% applied to consumers). The prices are tied to the total amount of the order. We reserve the right to change/update prices at any stage of delivery if this is necessary due to changes in the total quantity, additional orders, changed market conditions or increased production, labour or raw material costs. Should the procurement costs of the materials included in the delivery increase, we may change the price of the materials in pro rata to the percentage of said cost increase.

Please verify the following sections of the order confirmation carefully:

  • Prices and other terms correspond to the offer and/or agreements
  • Invoicing and delivery addresses are correct
  • Reference, order number, or brand is specified
  • The sizes, colors, surfaces, edges, product codes, and quantities are correct. Please note that ABL-Laatat sample tiles are indicative and may differ from the delivered batch in terms of color, size, surface, or other characteristics. If needed, inquire for more information about the variations.
  • Estimated time of delivery

When purchasing our products:

  • Please note that if you have any complaints concerning the delivery, quantity, or quality of the products, you should submit said complaint immediately or at the latest within 5 days from reception of the items, and in each case before installation.
  • The products are not eligible for a refund. Any installed product is considered to have been accepted by the recipient.
  • Any ordered items that have not been delivered or picked are invoiced.
  • Ownership of any delivered items remains with the seller until the purchase price has been paid in full.
  • As the purchaser, you are responsible for the ordered quantities: remember to calculate and order the required quantity of products taking into account waste and spare tiles. Each manufacturing lot is unique, and thus any additional orders may differ from the original lot in terms of color, surface, or size.
  • Ceramic items are a natural product, which means that the sample tiles provided by ABL-Laatat are indicative and may differ from the delivered lot.
  • Corporate customers will be charged for the pallets used for the delivery.
  • We aim to ensure that any subsequent deliveries and replacement deliveries for incorrect deliveries are made as soon as possible using the regular transport method.


Transport services: ABL-Laatat offers delivery through Schenker if the customer does not have a dedicated transport service. Additional services subject to a fee offered by Schenker include home delivery, Hiab offload, lift-gate delivery, scheduled delivery etc. Further information on Schenker's delivery services can be found at: www.dbschenker.fi

 

Invoicing of ordered products for corporate customers: The ordered products will be invoiced within one month of the delivery time agreed in advance unless otherwise agreed.

Storage costs: Where the delivery time is rescheduled to a later date, further storage will be subject to a fee of €20/pallet (VAT 0%) for each week commencing, unles otherwise agreed.

The delivery terms supplement the terms of contract enclosed with the offer and the order confirmation.
Within its activities, ABL-Laatat applies the RYHT 2000 terms (corporate customers) and the general terms of
contract for consumer trade (private customers). For quality classification, we comply with the SFS EN standards.

Inspection obligation of the Purchaser/Recipient/Fitter:

1. Acceptance inspection of items delivered / picked up and possible damage during transport
• Verify that the products and quantities correspond to the order
• Make a note of any deviations or damage during transport to the consignment note.
• The transport operator must acknowledge and sign the note made to the consignment note. If the notes are not acknowledged, you will forfeit your right to lodge a complaint.
• Notify the sales team of ABL-Laatat immediately of any deviations or damage.

2.Inspection of the items before installation

• Check each product to ensure that the packaging labels match each other and the information included in the delivery note
• Check that each item is undamaged
• Please note that any complaints concerning the delivery, quantity, and quality of the items must be submitted immediately or at the latest within 7 days of reception, and in each case before installation of the tiles/products. If you fail to give notice of the defects, you will forfeit your right to lodge a complaint.
• provide the consignment note and a written explanation (preferably with photos) of the subject of your complaint to ABL-Laatat.
• Ensure that the damaged items are stored safely until the damage has been inspected or other arrangements are made
• Items cannot be disposed of without the consent of ABL-Laatat.
• Any installed product is considered to have been accepted by the recipient.

3. Inspecting the items during installation

• The fitter must inspect the product and immediately give notice of any defects they observe
• Tiling work comprises quality control and screening of the materials as necessary throughout the work performance
• Further processing of any defective products must be discontinued. The work may only continue insofar as the product can be installed such that the result is free from defects.
• The attachment of any defective products is strictly prohibited
• The quantity of defective products must be estimated and proven on request and/or returned

4. Returns

Non-defective items are not accepted as returns (refer to the Consumer Protection Act).
• If ABL-Laatat has provided incorrect products, the returned items must be fit for sale, non-defective, and in unopened packaging.
• Any return or exchange of items must be agreed with the seller.

5. Defect in an installed product

• The preliminary examination will be carried out by the company in charge of the installation and the purchaser. The assessment and determination of the defect will be carried out based on the product-specific evaluation criteria.
• In assessing the defect, the aim is to determine the party or parties responsible for the complaint, after which claims will be allocated based on the assessment (for example, on the purchaser, the person who carried out the installation, the manufacturer of the adhesive, filler, or surface, or the end user).
• If the matter does not concern an incorrect installation, the seller or company in charge of the installation will notify the suppliers of the inspection obligation.

6. Liability for damages

• Liability for damages is determined in accordance with the agreement adhered to or alternatively the contractual principles.

• The seller must promptly notify if delivery cannot be fulfilled or is delayed. However, the seller is not obligated to pay a delay penalty or other damages if the seller demonstrates that the impediment to delivery or delay is due to a force majeure event beyond the seller's control, which could not reasonably have been foreseen at the time of contract formation.

• If the manufacturer of the product informs the seller after the conclusion of the contract that the product is not available or the delivery time is extended for reasons not attributable to the seller, the delivery plan must be modified. The seller undertakes to notify within a reasonable time an alternative product that meets the technical specifications of the original delivery plan, is visually similar, suitable for the intended use, and corresponds in cost to the original product included in the delivery plan. If the seller cannot offer such an alternative product within a reasonable time and with a reasonable delivery time, the parties have the right to cancel the order for that product.

General complaint instructions

Ceramic Tiles

Complaints regarding ceramic tiles must be made strictly before the installation of the tiles. Installed products are always considered accepted by the customer. The integrity and accuracy of ceramic products must always be checked before installation. Claims can only be made during acceptance inspection for defects and deficiencies that could not reasonably have been detected during previous inspections. To be considered, the error must be immediately visible in an impartial inspection performed with the accuracy of a normal final building and warranty inspection. Errors that are only visible in specific lighting conditions or visible only from certain angles in the room, become apparent only after pointing out or in a similar manner, are not classified as errors in this sense.

When evaluating, RYL (General quality standards for construction work)/Interior-RYL guidelines, norm references, and regulations must be taken into account. Current standards determine the quality level of assortment products. Other assortments are not products defined by the standard; rather, their aesthetic quality level is determined by the manufacturing factory. Molded pieces belonging to the tile series are generally considered non-standard products, and the same requirements as for the basic tile do not apply to them. Sorting according to ceramic tile standards determines for the product: At least 95% of the tiles must be free from visible defects that affect the appearance of a larger tiled surface. In practice, this means that a 5% sorting error may be possible. The tile installer must monitor the quality of the tiles during installation – a flaw in the tile does not necessarily make it unusable, as partial tiles are always needed for tiling and the flaw may be correctable in tile pieces. Ceramic tiles are sorted into batches according to shade and size assortments, which are marked on the packaging. When tiling, especially when continuing tiling, these aspects must be taken into account.

Usually, ceramic tiles and especially tiles with varied product characteristics are recommended to be tiled in such a way that tiling is done by mixing tiles from different tile packages. Variability in the tile, if it is a product characteristic, is determined by the manufacturing factory and is not a subject of complaint. When using tiles of different colors in the same tiled surface or creating patterned tiling, the compatibility of sizes must be considered already at the order stage, according to a possible size code or other reliable comparison method.

The joint size of ceramic tile installations is determined on a case-by-case basis according to the tile size, manufacturing method, and overall aesthetics. The determination of the joint size must take into account the effect of size tolerance based on the tile manufacturing method. Ceramic tiles also include tiles whose glaze properties include so-called Craquele crack formation (e.g., antique glazed surface). This characteristic is not a defect and therefore not a subject of complaint.

Checking for product defects in complaint cases should be based on a sufficiently large sample inspection so that the extent of the defect can be determined. Therefore, the minimum inspection quantity is one unopened product package. Presenting a single tile or tile piece as a basis for complaint is not sufficient evidence of the complaint and its extent (cf. the general rule). ABL Tiles has provided cleaning and care instructions for their product types on their website. When a complaint is related to the cleanability of the tile, it must first be checked whether the provided material-specific instructions have been followed.

General criteria for evaluating errors – Ceramic tiles

The evaluation criteria are the models specified in the delivery agreement, as well as quality criteria supplemented by general quality requirements for construction work (SisäRYL 2000). Errors can be divided into three groups:

  1. Errors requiring urgent correction that unreasonably impede the use of the space/home, jeopardize living safety, or cause damage or deterioration of structures. Such defects and deficiencies are corrected promptly.

  2. Technical defects, which are generally measurable (chipping, gaps, unevenness, differences in thickness, etc.). Demonstrating an error is based on facts provided in advance by the product manufacturer or in the form of quality regulations governing construction (e.g., SisäRYL2000).

  3. Aesthetic errors are ultimately assessed subjectively by each observer. In case of doubt, a general opinion on quality level, normalized by experts in the field, can be requested. The main principle is that for an error to be considered, it must be immediately visible in an impartial inspection performed with the accuracy of a normal final building and warranty inspection. This means inspection standing up, 1.5 meters away from the floor surface in normal natural or artificial lighting conditions.

Errors that are only visible in specific lighting conditions or only from certain angles in the room, or become apparent only after pointing out or in a similar manner, are not classified as errors in this sense. Exceptions from normal natural or artificial lighting should also be considered as such lighting conditions where the light source is behind the surface being examined and quite low. Such conditions include, for example, windows reaching close to the floor. Especially in the case of glossy surface materials, it is not possible to completely avoid reflections of the substrate, for example, from adhesive and leveling compound application, joints, etc. In the same conditions, other normal surface quality variations are also accentuated.